This policy covers credit packs and the Pro plan bought on designsource.app from KARAPET MURADYAN PE. It is part of our Terms of Service. Using the service with your own AI provider API key is free, so there is nothing to refund on that path. Last updated .
The rule for packs
- Untouched packs: refunded. Ask within 14 days of the purchase. If no credits have been spent since you bought the pack, it is refunded in full.
- Spent or partly spent packs: not refunded. Once any credits have been spent since the purchase, that pack counts as used and is not refunded, in whole or in part. A spent credit paid for a generation that ran on an AI model provider, and that provider has already charged us for it, so the cost cannot be recovered. This holds when the result was not what you wanted: the generation still ran and was still paid for.
- After 14 days: not refunded, spent or not.
Purchased credits never expire, so a pack you have not got round to using is not lost — it waits. Monthly plan credits are different: they reset each billing month and are not refundable.
Subscriptions
- Cancelling. Cancel any time through Paddle, our merchant of record. Pro stays active until the end of the paid period, and nothing further is charged after that.
- Started periods. A billing period that has already started is not refunded, beyond the rights the law where you live gives you.
- Plan credits. The monthly plan credits a Pro plan grants reset at the next billing month, lapse when the plan ends, and are never refunded.
When a generation fails
This is not a refund and needs no request. Credits are reserved when a generation starts and charged only once it delivers a result. A generation that fails, stalls or is cancelled before delivering anything returns its reservation to your balance automatically. If a failed generation ever leaves your balance short, tell us and we will correct it.
How to ask
Paddle (Paddle.com Market Limited) is our merchant of record: they took the payment, and under their terms Paddle decides a refund request. Ask through the link on your receipt or through their customer portal, within the 14 days. You can also email support@designsource.app from the address on your account with the date of the purchase, and we will tell them whether the pack is untouched; we aim to answer within five working days.
How the money comes back
The refund goes back to the original payment method, and any tax charged on the purchase goes back with it. Paddle's buyer terms apply alongside this policy. How long the money takes to appear is your bank's to decide, and is usually a few working days.
Your statutory rights
Nothing here takes away a right the law where you live gives you, and where the law where you live requires a refund this policy does not, you get it. In particular, consumers in the European Union and the United Kingdom have a 14-day right to withdraw from a purchase of digital content. Because credits can be spent the moment they arrive, you are asked at checkout to agree that supply begins immediately, which ends that withdrawal right for credits you then spend. Where a withdrawal right still applies, only the part you have used is deducted.
Abuse
We may decline a refund where a purchase is refunded and repurchased repeatedly to reset a balance, or where the account broke our Terms of Service.